Article Number: GPU-KB150

If your Mac Pro (2019) running Windows™ 10 has a Thunderbolt Display connected, your AMD graphics driver installation might be interrupted by a black screen and sudden system reboot.

To avoid your installation getting interrupted

  1. Make sure only one display is connected.
  2. If the display is connected by HDMI, then you can proceed with the AMD graphics driver installation.
  3. If the display is a Thunderbolt Display, then use the workaround below to reduce your display resolution before proceeding with the AMD graphics driver installation.

Reduce the resolution of your Thunderbolt Display

  1. Right-click your desktop, then choose Display Settings.
  2. Click “Advanced display settings”.
  3. Click “Display adapter properties for Display 1”
  4. Click the List All Modes button.
  5. Choose a display resolution no greater than 3840 x 2160.
  6. To save your changes click OK, click OK again, and then click the "Keep changes” button.

If your AMD graphics driver installation has already been interrupted by a black screen and sudden system reboot

  1. Use the workaround above titled "Reduce the resolution of your Thunderbolt Display".
  2. Run your AMD graphics driver installation again.