Unable to proceed with installation or upgrade of Windows® 10 May 2019 Update with SATA or NVMe RAID on AMD Ryzen™ systems

This documentation provides information on how to resolve a boot issue that may be experienced by users attempting to install or update to Windows 10 May 2019 Update (version 1903) when an AMD Ryzen™ or AMD Ryzen™ Threadripper™ system is configured in SATA or NVMe RAID mode.

Issue Description

Windows 10 May 2019 Update (version 1903) contains new Device Input/Output Control (IOCTL) requirements for certain categories of device driver. If a user attempts a clean install of Windows 10 May 2019 Update using device drivers that do not meet the new requirements, the PC may fail to reach the Windows desktop environment. If a user attempts a Windows Update upgrade from Windows 10 October 2018 Update (version 1809) to Windows 10 May 2019 Update, the update will be blocked until updated RAID drivers are installed. 

Solution

• If the user is attempting to update from Windows 10 October 2018 Update to Windows 10 May 2019 Update, the user must install May 2019 Update-ready RAID drivers before initiating the upgrade.
• If the user is attempting to perform a clean install of Windows 10 May 2019 Update, the user must prepare a removable storage device containing May 2019 Update-ready RAID drivers.

Required Drivers

Users will need to download and install “AMD RAID Installer (SATA, NVMe RAID)” driver 9.2.0.105 or later.

RAID Drivers on Removable Storage for Clean Installation

Users attempting to perform a clean install of Windows 10 May 2019 Update on an AMD Ryzen™ system configured with RAID will require May 2019 Update -ready RAID drivers on a removable storage device, e.g. flash drive. These users can download and extract the latest “AMD RAID Driver (SATA, NVMe RAID)” driver package onto the removable device. This minimal package conveniently contains only the files necessary to proceed with installation and subsequent boot to desktop.