Article Number: GPU-KB182
This article is organized into the following sections:
- Possible Cause
- Solution
Possible Cause
AMD Software Installer terminated the installation because the detected AMD Graphics hardware belongs to one of these unsupported product groups:
- Embedded AMD Radeon™ Graphics
- Legacy AMD Radeon™ Graphics
- Customized AMD Radeon™ Graphics for original equipment manufacturer (OEM) systems
Solution
Embedded AMD Radeon™ Graphics
Please visit AMD Driver and Support and choose Embedded from the Product Selector, to find and download appropriate drivers. If you do not know the model of your AMD Graphics product and need help, refer to article: How to Identify the Manufacturer and Model of an AMD Graphics Card.
Legacy AMD Radeon™ Graphics
The version of AMD Software Package you are trying to install supports AMD Graphics based on GCN Gen 4 and later architectures.
The AMD Radeon Series Graphics products listed in the table below are based on older architecture and have been moved to a legacy support model which is not compatible with this version of AMD Software Package.
Desktop |
Mobile |
AMD A-Series APUs with Radeon R4, R5, R6, or R7 Graphics |
AMD A-Series PRO processors with Radeon Graphics |
AMD Pro A-Series APUs with Radeon R5 or R7 Graphics |
AMD FX-Series APUs with Radeon R7 Graphics |
AMD Athlon™ Series APUs with Radeon R3 Graphics |
AMD E-Series APUs with Radeon R2 Graphics |
AMD Sempron™ Series APUs with Radeon R3 Graphics |
AMD Radeon HD 8180 - HD 8400 Series Graphics |
AMD Radeon R9 Fury Series, R9 Nano Series Graphics |
AMD Radeon R7 M400 Series Graphics |
AMD Radeon R9 300 Series Graphics |
AMD Radeon R9 M300 Series Graphics |
AMD Radeon R9 200 Series Graphics |
AMD Radeon R7 M300 Series Graphics |
AMD Radeon R7 300 Series Graphics |
AMD Radeon R5 M300 Series Graphics |
AMD Radeon R7 200 Series Graphics |
AMD Radeon R9 M200 Series Graphics |
AMD Radeon R5 300 Series Graphics |
AMD Radeon R7 M200 Series Graphics |
AMD Radeon R5 200 Series Graphics |
AMD Radeon R5 M200 Series Graphics |
AMD Radeon HD 8500 - HD 8900 Series Graphics |
AMD Radeon HD 8500M - HD 8900M Series Graphics |
AMD Radeon HD 7700 - HD 7900 Series Graphics |
AMD Radeon HD 7700M - HD 7900M Series Graphics |
Radeon HD 8000 - HD 8400 Series Graphics |
Radeon HD 8000 – HD 8400 (D/G) Series Graphics |
Radeon HD 7000 – HD 7600 Series Graphics |
Radeon HD 7000 – 7600 (D/G/M) Series Graphics |
Radeon HD 6000 Series Graphics |
Radeon HD 6000 (D/G/M) Series Graphics |
Radeon HD 5000 Series Graphics |
Radeon HD 5000M Series Graphics |
The final driver package for these legacy graphics products is available for download from AMD Drivers and Support page. For more information, see article: How to Find the Latest Compatible Drivers for AMD Graphics Products.
If you have one of the APUs listed below running on a Windows® 10 based system, graphics driver support is available only from Microsoft using Windows Update.
AMD A4/A6/A8-3000 Series APUs |
AMD E1/E2-1000 Series APUs |
AMD E2-3200 APU |
AMD E-200/300/400 Series APUs |
AMD E2-3000M APU |
AMD C-Series APUs |
AMD E2-2000 APU |
AMD Z-Series APUs |
Please run Windows Update and allow it to detect and install the appropriate APU graphics driver. For information about Windows Update, refer to Microsoft article: Windows Update: FAQ.
AMD Radeon™ HD 4000, HD 3000, HD 2000 Series and Older Graphics Products
Driver support for these products on Windows® 10 based system is available only from Microsoft via Windows Update. Please run Windows Update and allow it to install graphic driver version 8.970.100.9001. For information about Windows Update, refer to Microsoft article: Windows Update: FAQ.
Customized AMD Radeon™ Graphics for OEM Systems
We recommend obtaining the latest driver from the OEM system builder or partner manufacturer. For a list of OEMs and partner manufacturers, see: AMD Partners: Add-in-Board, Original Equipment & System Builder Configurations.
If you are still unable to resolve error 182 after completing the steps outlined above and need further assistance, please contact AMD Customer Care, and attach the AMD Software Installer log file to your service request. The AMD Software Installer log file is located in C:\Program Files\AMD\CIM\Log\Install.log
IMPORTANT! Follow the steps below when raising a service request for this issue:
- To raise an e-ticket, visit: Online Service Request
- Enter "Error 182" (without quotes) in the Subject field.
- Provide as much detail as possible about your issue in the Description field.
- Attach the AMD Software Installer log file to the service request and click Submit.
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