Article Number: GPU-KB186

This article is organized into the following sections:

  • Possible Cause
  • Solution

Possible Cause

AMD Software Installer has detected that some packaged files are missing or corrupted and terminated the installation. 

Solution

Download and install the latest full version of AMD Software Package from AMD Drivers and Support. For information on finding the latest compatible drivers for your AMD Graphics product, refer to this article. 

If you are still unable to resolve error 186 after following the suggestions outlined above and need further assistance, please contact AMD Customer Care, and attach the AMD Software Installer log file to your service request. The AMD Software Installer log file is located in C:\Program Files\AMD\CIM\Log\Install.log​ 

IMPORTANT! Follow the steps below when raising a service request for this issue: 

  1. To raise an e-ticket, visit: Online Service Request
  2. Enter "Error 186" (without quotes) in the Subject field. 
  3. Provide as much detail as possible about your issue in the Description field. 
  4. Attach the AMD Software Install log file to the service request and click Submit. 

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