Article Number: GPU-KB205

The content of the article is organized into the following sections:

  • Possible Cause
  • Solution

Possible Cause

Windows® operating system may have reverted the driver version for your AMD Graphics device, after the AMD Software Package was successfully installed. 

Solution

Please temporarily disable the Windows Device Installation Settings and reinstall the AMD Software Package. 

To disable Windows Device Installation Settings, follow these steps: 

  1. Open System Properties by typing “sysdm.cpl” (without quotes) in the Search box on the Taskbar, then hit the Enter key. 
  2. In System Properties, select the Hardware tab, then click on Device Installation Settings. 
  3. In the Device installation settings screen, choose NO. 
  4. Click on Save Changes to exit. 
  5. Restart the system.

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