Click here to view the Latest Version

Effective Prior to: March 6, 2025

Welcome to AMD’s User Experience Program

AMD’s User Experience Program is operated in the United States of America by Advanced Micro Devices, Inc. and is a way for users to share their information with AMD in order to help us improve our products and services. This program summary, together with AMD’s Privacy Policy, is meant to help you understand how we handle your information when you choose to participate in AMD’s User Experience Program. AMD is committed to protecting and respecting your privacy, and we hope you will take the time to read this summary carefully.

Program Summary

AMD’s User Experience Program allows you to choose to share details of your experience with AMD so that we can continue to improve and develop our products and services. AMD Software: Adrenalin Edition™ is AMD’s desktop application used for controlling many aspects of your GPU. There are many ways you can use AMD Software – to optimize your games, adjust display settings, update your graphics drivers, and to update your preferences in relation to participation in this program. When you share information with us, for example by launching a game, your information helps us provide you with better optimized game profiles and configurability settings which ultimately improve your enjoyment and overall user experience. Ryzen Master is another AMD desktop application that is used for controlling many aspects of your CPU. It provides functionalities such as CPU overclocking, parameter monitoring & memory overclocking.

This summary explains:

  • What information we collect
  • How we use and store that information
  • Our commitment to being transparent and giving you choice, and
  • A glossary of useful terms

Information We Collect

Through your participation in AMD’s User Experience Program, we collect basic information like which language you prefer, to more complex things like the display resolution for your games, what AMD processor (CPU, APU & GPU) you have installed, or what games you’re playing.

We collect information about the features that you use and how you use them, like when you record gameplay with AMD Software’s record and stream features, overclock with the integrated performance tuning tools or change a game's visual profile settings. In addition, we also record the following information:

  • Device-specific information: Hardware components (CPU, GPU, memory, etc), software versions (operating system, display driver, supporting libraries versions), time zone/locale, and system language.
  • User interactions with the AMD Software: Adrenalin Edition user interface: Features or options that have been used or modified by you.
  • User interactions with the Ryzen Master user interface: Features or options that have been used or modified by you.
  • Video display information: Monitor/screen size & resolution, VR headset information, video connection type, HDMI scaling, AMD FreeSync™ feature, other detailed graphics attributes and settings.
  • Hardware usage information: CPU & GPU frequency states, voltage, temperature, disk bandwidth, memory and disk percentage used, network data used.
  • Application usage: Application used and duration.
  • Device event information such as crashes.
  • Region selected in the operating system (i.e., country-level information).
  • Unique application numbers.

We do not collect:

  • Username and passwords.
  • Host name or system name.
  • Audio or video data (e.g., from microphone or webcam).
  • Biometrics data (e.g., from fingerprint scanner).
  • Network information: IP address, access point name, routing information, MAC address, data packet contents.
  • GPS or any dynamic location information.
  • Web browser URL (commonly called "web address"), search terms, history, cookies.
  • Any system or user files.

How We Use the Information We Collect

The goal of the User Experience Program is to enhance the experience for AMD users, and to continue to improve and develop our products.

Your feedback and the information you share with us is used to improve:

  • Features, such as to optimize your game profiles and configurability settings, adjust display settings, update your graphics drivers, and generally make your gaming experience better.
  • Graphics driver quality

Transparency and Choice

Participation in AMD’s User Experience Program is voluntary, and you can choose to participate and help us improve our products via an explicit consent opt-in box found during installs of AMD Software and Ryzen Master. You can change your mind at any time and withdraw from the program through AMD Software and Ryzen Master which stops all logging and sharing of information to AMD. By withdrawing your consent from the User Experience Program, the software related to this functionality will be uninstalled. Drivers and user-related features will not be altered.

You can opt-out (stop participating) in the User Experience Program via the AMD Software user interface by going to the settings menu (located at the top right of the UI) navigating to the preferences tab, and selecting “Leave AMD Experience Program”. On Ryzen Master, navigate to Settings and from within the User Experience Program section, select the “Opt Out” option.

Information Security

We are dedicated to protecting your privacy and will make every reasonable effort to keep your information secure. In particular:

  • As a participant in this program, the information you share will only be used to improve and develop our products.
  • The storage and transmission of your information is done via plain text to maintain transparency to you, while the authenticity of the information is ensured via checksum.
  • We regularly review our information collection, storage, and processing practices, to guard against unauthorized access to systems.
  • We have implemented strict security measures and safeguards to ensure that we protect the integrity and confidentiality of the information we collect.

For more information please see our Privacy Policy. 

Glossary

Below are simple definitions of some terms we have used in this summary.

  • CPU: Central Processing Unit - the hardware where operating system and software programs like word processors, web browsers, etc., are executed.
  • GPU: Graphics Processing Unit - the hardware engine that produce graphical displays on the monitor. The GPU can be located on a separate graphics card or integrated on the same chip as the CPU.
  • Operating system: This is the basic software that coordinates the functioning of the different components on a computer. Examples of operating systems are Microsoft Windows, and the Linux operating system.
  • Memory: These are the hardware components that provide temporary storage for the programs and data while the computer is running (as opposed to persistent storage like hard disks or solid state drives). Other common names for memory are DRAM or just RAM.