AMD Processors With Physical Damage Due to External Causes

Overview

Subject to AMD’s warranty terms and conditions, AMD warrants to the original purchaser that CPU processors purchased by an end consumer as an AMD Processor in a Box (PIB), when properly installed and used, will be free from defects in material and workmanship and will substantially conform to the AMD publicly available product specifications for a period of three (3) years after the date the AMD processor was purchased. For complete details, terms and conditions about the AMD Limited Warranty, please see: AMD Warranty Terms & Conditions

Any AMD processor with signs of physical damage due to external causes, including, without limitation, improper use, problems with electrical power, accident, neglect, alteration, repair, improper installation, or improper testing will invalidate the AMD Limited Warranty and will not be eligible for AMD warranty service.

Types of Damage

The possible types of physical damage due to external causes on AMD processors are described and depicted in the photographs below:

• Scratches on substrates, QR code, or lids affecting marking legibility

• Bent, damaged, missing, or contaminated pin(s) or pad(s)

• Gross damage

As can be seen from these examples, it is important to apply proper care when using and handling your AMD processor. For tips and best practices, please review the following articles:

• Processor Handling Guidance
• How to Install or Remove an AMD CPU Cooler

Warranty

If you have an AMD processor purchased from an authorized reseller in an untampered, authentic AMD-branded Processor-in-a-Box that you believe is defective due to physical damage and that you believe may be covered under the AMD Limited Warranty, please submit your warranty claim to AMD for evaluation.

AMD will test and exam the processor to determine, in its opinion, if it is defective and if the root cause of the defect is covered by the terms of the limited warranty.