Article Number: GPU-KB1604

This article is organized into the following sections:

  • Possible Cause
  • Solution

Possible Cause

AMD Software Installer has detected that some components from a previous AMD Software Package were not correctly uninstalled. The installation cannot proceed until these components are repaired or removed.

Solution

Use the AMD Cleanup Utility to remove any conflicting or corrupted graphics driver files and registry entries from the system. After successfully running the AMD Cleanup Utility, reinstall the AMD Software Package.

If error 1604 persists, use the Microsoft Program Install and Uninstall troubleshooter to repair software components AMD WVR64, AMD DVR64, and Branding64. You may need to run the troubleshooter several times to repair these three components listed above. Once finished, reinstall the AMD Software Package.

If you are still unable to resolve error 1604 after completing the steps outlined above and need further assistance, please contact AMD Customer Care, and attach the AMD Software Installer log file to your service request. The AMD Software Installer log file is in C:\Program Files\AMD\CIM\Log\Install.log.

IMPORTANT! Follow the steps below when raising a service request for this issue:

  1. To raise an e-ticket, visit: Online Service Request
  2. Enter "Error 1604" (without quotes) in the Subject field. 
  3. Provide as much detail as possible about your issue in the Description field. 
  4. Attach the AMD Software Installer log file to the service request and click Submit.

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