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Effective Date: March 6, 2025

Welcome to AMD’s User Experience Program

AMD’s User Experience Program is operated in the United States of America by Advanced Micro Devices, Inc. and is a way for users to share their information with AMD in order to help us improve our products and services. This program summary, together with AMD’s Privacy Policy, is meant to help you understand how we handle your information when you choose to participate in AMD’s User Experience Program. AMD is committed to protecting and respecting your privacy, and we hope you will take the time to read this summary carefully.

Consent:

We process the information described in this program summary only with your consent. Without your consent, participation in AMD’s User Experience Program is not possible. If you have agreed to share your usage information by ticking the checkbox presented to you, you agree that we process your information as further described in this program summary to enable AMD to improve and develop AMD products and related services.

You can withdraw the consent at any time for the future. The processing of your personal data prior to the withdrawal of your consent remains lawful.

Program Summary

AMD’s User Experience Program allows you to choose to share details of your experience with AMD so that we can continue to improve and develop our products and services. AMD Software: Adrenalin Edition™ is AMD’s desktop application used for controlling many aspects of your GPU. There are many ways you can use AMD Software – to optimize your games, adjust display settings, update your graphics drivers, and to update your preferences in relation to participation in this program. You can also install Generative AI tools to use natural language to ask questions about and interact with AMD software and hardware, ask common questions unrelated to AMD, interact with your personal documents, and generate AI images. The Generative AI tools operate locally on your device and will not communicate with AMD unless you share the information with us or enable such communication with AMD. When you share information with us, for example by launching a game or releasing information collected locally on your device, your information helps us provide you with better optimized game profiles and configurability settings which ultimately improve your enjoyment and overall user experience. Similarly, when you choose to send images of gameplay, you enable us to reproduce issues internally to work towards optimizing our software and training or retraining our analytical machine learning models. Ryzen Master is another AMD desktop application that is used for controlling many aspects of your CPU. It provides functionalities such as CPU overclocking, parameter monitoring and memory overclocking.

This program summary explains:

  • What information we collect
  • How we use and store that information
  • Our commitment to being transparent and giving you choice, and
  • A glossary of useful terms

Information We Collect

Through your participation in AMD’s User Experience Program, we collect basic information like which language you prefer, to more complex things like the display resolution for your games, what AMD processor (CPU, APU & GPU) you have installed, and what games you’re playing.

We collect information about the features that you use and how you use them, like when you record gameplay with AMD Software’s record and stream features, overclock with the integrated performance tuning tools or change a game's visual profile settings. In addition, the following information is also recorded on your device and sent to AMD, including periodically when applicable, when you are connected to the internet, provided that you enabled sharing of this information:

  • Device-specific information: Hardware components (CPU, GPU, memory, etc.), software versions (operating system, display driver, supporting libraries versions, etc.), time zone/locale, and system language.
  • User interactions with the AMD Software: Adrenalin Edition™ user interface: Features or options that have been used or modified by you.
  • User interactions with the Ryzen Master user interface: Features or options that have been used or modified by you.
  • Video display information: Monitor/screen size and resolution, VR headset information, video connection type, HDMI scaling, AMD FreeSync™ feature, other detailed graphics attributes and settings.
  • Hardware usage information: CPU and GPU frequency states, voltage, temperature, disk bandwidth, memory and disk percentage used, network data used.
  • Application usage: Application used and duration.
  • Device event information such as crashes.
  • Region selected in the operating system (i.e., country-level information).
  • Unique application numbers.
  • Installing and updating software: Quick install, custom install, clean install; online or offline installation; installation failures; boot mode; BIOS details; any third-party tools installed; installer run duration; and consumer system type vs workstation.
  • Banner images shown during installation.
  • User interactions with Generative AI: Information relevant to identify whether input is related to AMD, performance metrics such as response times and other chat statistics including number of inputs and uploaded documents per month or similar period, number of thumbs-up or thumbs-down votes, number of AMD-related versus generic topics, and usage to turn on or off RSX features.  

We do not collect, unless you include them in information or files you share with us and only with your consent:

  • Username and passwords.
  • Host name or system name.
  • Audio or video data (e.g., from microphone or webcam).
  • Biometrics data (e.g., from fingerprint scanner).
  • Network information: IP address, access point name, routing information, MAC address, data packet contents.
  • GPS or any dynamic location information.
  • Web browser URL (commonly called "web address"), search terms, history, cookies.
  • Any system or user files.
  • Except as described above, any user inputs or outputs of chat sessions related to using Generative AI tools (unless you choose to upload diagnostic chats with complete chat history of interacting with AMD or related products).

How We Use the Information We Collect

The goal of the User Experience Program is to enhance the experience for AMD users, and to continue to improve and develop our products.

Your feedback and the information you share with us is used to improve:

  • Features, such as to optimize your game profiles and configurability settings, adjust display settings, update your graphics drivers, and generally make your gaming experience better.
  • Graphics driver quality.
  • Usability of Generative AI tools.
  • Our analytical machine learning models.

Transparency and Choice

Participation in AMD’s User Experience Program is voluntary, and you can choose to participate and help us improve our products via an explicit consent opt-in box found during installs of AMD Software and Ryzen Master. You can change your mind at any time and withdraw from the program through AMD Software and Ryzen Master which stops all logging and sharing of information with AMD, excluding any specific information you choose to share when requested. Your withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. By withdrawing your consent from the AMD’s User Experience Program, the software related to this functionality will be uninstalled. Drivers and user-related features will not be altered.

You can opt-out (stop participating) in AMD’s User Experience Program via the AMD Software user interface by going to the settings menu (located at the top right of the user interface), navigating to the preferences tab, and selecting “Unsubscribe” from the “AMD User Experience Program” dropdown menu. On Ryzen Master, navigate to Settings and from within the User Experience Program section, select the “Opt Out” option.

Information Security

We are dedicated to protecting your privacy and will make every reasonable effort to keep your information secure. In particular:

  • As a participant in this program, the information you share will only be used to improve and develop our products.
  • The storage and transmission of your information is done via plain text to maintain transparency to you, while the authenticity of the information is ensured via checksum.
  • We regularly review our information collection, storage, and processing practices to guard against unauthorized access to systems.
  • We have implemented strict security measures and safeguards to ensure that we protect the integrity and confidentiality of the information we collect.

For more information, please see our Privacy Policy. 

Glossary

Below are simple definitions of some terms we have used in this summary.

  • CPU: Central Processing Unit - the hardware where operating system and software programs like word processors, web browsers, etc., are executed.
  • GPU: Graphics Processing Unit - the hardware engine that produce graphical displays on the monitor. The GPU can be located on a separate graphics card or integrated on the same chip as the CPU.
  • Operating system: This is the basic software that coordinates the functioning of the different components on a computer. Examples of operating systems are Microsoft Windows, and the Linux operating system.
  • Memory: These are the hardware components that provide temporary storage for the programs and data while the computer is running (as opposed to persistent storage like hard disks or solid state drives). Other common names for memory are DRAM or just RAM.
  • Generative AI model: A form of Artificial Intelligence (AI) that is trained on a large amount of data to identify patterns, allowing it to create new content requested based on what it knows. Examples of Generative AI tools include those used to generate text responses to your questions and those used to generate images based on your inputs. 
  • Analytical machine learning model: A form of artificial intelligence that is trained on data to identify patterns, allowing it to perform certain categories of prediction tasks such as classification and regression.